Analytics III: Ops, Finance and Accounting

Robert W. Walker

2026-03-17

A Model

For our purposes, it is a systematic description of a phenomenon that shares important and essential features of that phenomenon. Models frequently give us leverage on problems in the absence of alternative approaches.

One Review Problem: Six Sigma

6\sigma is a widely used tool in TQM [total quality management]. But 6\sigma isn’t actually 6\sigma. The famous mantra that goes with it is 3.4 dipmo [defects per million opportunities]. This means that the outer limit [and it only considers one-sided/tailed] on defects is 0.0000034.

The Probability Distribution

options(scipen=8)
library(radiant)
result <- prob_norm(mean = 0, stdev = 1, plb = 0.0000034)
summary(result, type = "probs")
Probability calculator
Distribution: Normal
Mean        : 0 
St. dev     : 1 
Lower bound : 0.0000034 
Upper bound : 1 

P(X < -4.5) = 0.0000034
P(X > -4.5) = 1

6\sigma is only 4.5.

Six Sigma from Wikipedia

Six Sigma from Wikipedia
plot(result, type = "probs") + theme_minimal()

Take Away

There are two sources of variation: realizations and averages and both vary. 4.5 \sigma in the data and 1.5\sigma in the average. Total is six.

Simulating Operations

A Queue Laboratory

Accounting and Finance Applications

A Web Writeup